Privacy Policy

We know the importance of confidentiality and take your privacy seriously. This policy outlines how we use your data on this website and beyond.

What data do we collect?


Our Company collects the following data:


Personal identification information: name, email address, phone number and date of birth.

How do we collect your data?


You directly provide Unfold Counselling with most of the data we collect. We collect data and process data when you:


  • Complete the enquiry form

  • Use or view our website via your browser’s cookies

  • Complete our initial application form

How will we use your data?


Our Company collects your data so that we can:


Contact you if your appointment needs to be rescheduled. 


How do we store your data?


Unfold Counselling securely stores your data in a One Drive folder on a work computer which is password protected and kept within a locked office. Only your counsellor will have access to your data. 


Unfold Counselling will keep your personal information for 5 years. Once this time period has expired, we will delete your data by deleting and wiping all files from the One Drive storage.

What are your data protection rights?


Unfold Counselling would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:


The right to access – You have the right to request Unfold Counselling for copies of your personal data. We may charge you a small fee for this service.


The right to rectification – You have the right to request that Unfold Counselling correct any information you believe is inaccurate. You also have the right to request Unfold Counselling to complete the information you believe is incomplete.


The right to erasure – You have the right to request that Unfold Counselling erase your personal data, under certain conditions.


The right to restrict processing – You have the right to request that Unfold Counselling restrict the processing of your personal data, under certain conditions.


The right to object to processing – You have the right to object to Unfold Counselling’s processing of your personal data, under certain conditions.


The right to data portability – You have the right to request that Unfold Counselling transfer the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:




Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology


For further information, visit


How do we use cookies?

Unfold Counselling uses cookies in a range of ways to improve your experience on our website, including:


  • Keeping you signed in

  • Understanding how you use our website


What types of cookies do we use?


There are a number of different types of cookies, however, our website uses:


Functionality – Unfold Counselling uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.


Advertising – Unfold Counselling uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Unfold Counselling sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies


You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Privacy policies of other websites


The Unfold Counselling website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy


Unfold Counselling keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 July 2021.


How to contact us


If you have any questions about Unfold Counselling’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


Email us at:


How to contact the appropriate authority


Should you wish to report a complaint or if you feel that Unfold Counselling has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office